A growing company is hiring Customer Contact Agents fluent in Serbian for its office in Fuengirola, Málaga, Spain. This is a permanent, full-time position offering a gross annual salary of €18,318.96. The role is suitable for confident communicators who enjoy customer service, negotiation, and problem-solving in a fast-paced working environment.
The Role
The successful candidate will communicate directly with customers to collect outstanding debts, resolve unpaid balances, and arrange payment solutions. You will use your communication, persuasion, and negotiation skills to work with customers and help resolve their outstanding accounts.
Your day-to-day responsibilities may include:
- Communicating directly with customers by telephone
- Contacting customers regarding outstanding debts and balances
- Explaining outstanding payments and available solutions
- Negotiating payment arrangements with customers
- Collecting outstanding payments
- Providing professional and effective customer service
- Using problem-solving skills to resolve customer account issues
- Handling customer conversations confidently and professionally
- Working toward collection and customer service targets
- Maintaining a positive and can-do attitude
- Working efficiently in a fast-paced office environment
- Following company procedures and customer service standards
- Supporting other customer contact and debt collection activities as required
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Candidate Requirements
The employer is looking for confident and motivated individuals who can communicate effectively with customers and remain professional when handling sensitive payment discussions. Previous call centre experience is useful but is not essential because full training is provided.
Candidates should have:
- Fluent Serbian language skills
- Previous call centre or customer service experience is useful but not essential
- Strong telephone communication skills
- Good persuasion and negotiation abilities
- Strong problem-solving skills
- Confidence when speaking with customers
- Professional and customer-focused approach
- Positive, can-do attitude
- Ability to work effectively in a fast-paced environment
- Willingness to learn and complete company training
- English language skills
- Spanish language skills are not required
- A valid Social Security Number
- DNI/NIE documentation
- Availability to work Monday to Friday, 10:00 am to 6:00 pm
- Ability to work full-time on a permanent employment contract
What’s on Offer
This customer contact position provides permanent employment with a Spanish contract, full training, and the opportunity to work in a growing office environment in Fuengirola.
- Salary of €18,318.96 gross per year
- Permanent employment
- Full-time position
- Monday to Friday working schedule
- Working hours from 10:00 am to 6:00 pm
- Spanish employment contract
- Full training provided
- Previous call centre experience is not essential
- Office-based / on-site work
- Opportunity to join an expanding company
- Customer service and professional development experience
Job Details at a Glance
| Detail | Information |
|---|---|
| Job Title | Customer Contact Agent – Serbian Speaking |
| Employer | Expanding company/business |
| Location | Fuengirola, Málaga, Spain |
| Employment Type | Employee – Permanent |
| Workplace | Office / On-site |
| Job Status | Full-time |
| Schedule | Monday to Friday |
| Working Hours | 10:00 am – 6:00 pm |
| Salary | €18,318.96 gross per annum |
| Language Required | Fluent Serbian |
| English | Fluent |
| Experience | Previous call centre experience useful but not essential |
| Training | Full training provided |
| Contract | Spanish contract |
How to Apply
Interested candidates should prepare an updated CV highlighting their Serbian language skills, customer service experience, telephone communication abilities, negotiation skills, and problem-solving experience.
Interested candidates can apply through the employer’s job application process for the Serbian-speaking Customer Contact Agent position in Fuengirola, Málaga.
