Are you looking for a professional customer service career opportunity in Mexico? Do you have experience handling customer inquiries, coordinating operations, and supporting logistics or order management processes in a fast-paced manufacturing environment?
If you are organised, detail-orientated, and motivated to grow your career in customer operations and client support, this could be the perfect opportunity for you.
Job Details
| Category | Details |
|---|---|
| Job Title | Customer Service Representative |
| Employer | Flex |
| Location | Mexico |
| Industry | Manufacturing & Operations |
| Employment Type | Full-Time |
| Job Type | On-site |
| Department | Operations |
| Experience Required | Minimum 5 Years |
| Education Required | Bachelor’s Degree or Equivalent Experience |
| Start Date | As soon as possible |
| Vacancies | Not specified |
| Application Method | Apply on Employer Site |
About the Employer
Flex is a global diversified manufacturing company that partners with leading brands to design, build, and deliver innovative products around the world.
The company is known for its collaborative and inclusive workplace culture while offering employees opportunities for professional growth, skill development, and long-term career advancement in manufacturing and operations support.
Key Responsibilities
As a customer service representative, your duties may include the following:
Customer Support & Communication Duties:
- Communicate with customers and respond to inquiries professionally
- Handle customer complaints and resolve issues efficiently
- Ensure one-call resolution whenever possible
- Provide clear explanations and customer guidance when required
- Maintain excellent English speaking and writing communication skills
- Deliver high-quality customer service during high-pressure situations
Operations & Coordination Duties:
- Coordinate Orderboard, RMA, CMA, AR, OTD, sales, and export processes
- Monitor customer demand and process purchase orders
- Coordinate with production and material planning teams
- Support production scheduling and finished goods delivery
- Work closely with warehouse and logistics teams regarding shipments
- Follow customer shipping instructions and incoterms requirements
- Validate pricing, payment terms, and agreements under SOX controls
- Participate in customer meetings, CFT meetings, and operations discussions
Systems & Business Process Support:
- Use internal systems and applications effectively
- Track KPIs and support continuous improvement initiatives
- Interpret customer needs and identify solutions
- Support EDI, CTO, BTO, BTF, and invoicing processes
- Create CMF, MRF, and PQR documentation
- Coordinate operational activities across multiple departments
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Skills & Qualifications
To qualify, you should have:
- Bachelor’s degree (BA or BS) or equivalent work experience
- Minimum 5 years of customer service-related experience
- Strong communication and interpersonal skills
- Knowledge of logistics and operational coordination
- Understanding of customer support processes
- Ability to handle multiple tasks under pressure
- Good organizational and problem-solving abilities
- Experience working with KPIs and operational metrics
- Knowledge of export procedures and incoterms is an advantage
- Ability to work independently and within cross-functional teams
Work Environment
This role involves:
- Working in a manufacturing and operations environment
- Coordinating with logistics, warehouse, and production teams
- Handling customer communications and operational processes
- Working under deadlines and customer expectations
- On-site work only with no remote option
Additional Information
Work Conditions:
This job is a
- Full-time permanent opportunity
- Professional operations support role
- Fast-paced customer service environment
- Opportunity for long-term career growth
Physical & Professional Requirements:
The job may require:
- Long periods of computer and communication work
- Strong multitasking abilities
- Attention to detail and accuracy
- Ability to manage customer expectations professionally
Benefits:
The company may offer the following:
- Career growth opportunities
- Professional development support
- Inclusive and collaborative workplace culture
- Stable employment with a global company
- Experience in international manufacturing operations
Personal Suitability
The ideal candidate will be:
- Customer-focused and professional
- Organized and detail-oriented
- Reliable and dependable
- Able to work under pressure
- Strong communicator
- Solution-oriented and proactive
- A collaborative team player
Employment Opportunities
This employer promotes equal employment opportunities for all qualified applicants regardless of:
- Age
- Gender
- Race
- Religion
- National origin
- Disability status
- Veteran status
- Sexual orientation
- Other legally protected status
How to Apply
Apply directly through the employer website:
Applications are currently open. Apply as soon as possible.
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