Job Type: Full-time | Competitive Remuneration + Bonuses | Career Growth Opportunity
Build Your Career with Trade Depot
Customer Service Jobs in New Zealand. Are you a proactive problem-solver who enjoys working in a dynamic, fast-paced environment? At Trade Depot, we don’t just offer a job — we offer a launchpad for your career with one of the fastest-growing home improvement retailers in the country.
Join our expanding Auckland CBD team and help shape memorable customer experiences across New Zealand. If you’re passionate about helping people, tackling challenges, and being part of a high-energy team, this could be the perfect opportunity for you.
About Trade Depot
Trade Depot has grown from a team of four to over 180 staff in just ten years, becoming a trusted name in home improvement across New Zealand. We pride ourselves on delivering exceptional value and service to homeowners and businesses alike.
We’re a company that thrives on growth — not just for the business, but for every member of our team. We offer exciting career pathways, continuous learning, and a vibrant team culture that celebrates wins and supports development.
Position Summary
As a Customer Service Representative, you’ll be the friendly, solution-focused voice of Trade Depot. You’ll handle a range of tasks including dispatch coordination, resolving tracking and warranty issues, and processing customer orders. Your efforts directly impact customer satisfaction and help drive Trade Depot’s ongoing success.
Key Responsibilities
You will be responsible to carry out the following tasks and duties while working at Trade Depot:
- Deliver exceptional service via email, phone, and customer support channels
- Manage and prioritise sales and support tickets
- Coordinate with dispatch, warranty, and service teams to ensure smooth processes
- Liaise with transport companies, third-party installers, and internal staff
- Process customer orders accurately and provide status updates
- Troubleshoot basic product and delivery queries
- Identify and suggest improvements to systems and processes
- Maintain clear records and customer documentation
Required Qualifications & Skills
At Trade Depot we are looking to hire people who meet the following requirements and preferred skill sets:
- Proven customer service and communication skills
- Strong administration and multitasking abilities
- Resilience and adaptability in high-pressure situations
- A customer-first mindset with a positive, can-do attitude
- Previous experience in a call centre or customer service role (preferred)
- Sales experience is a plus
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Work Environment & Culture
At Trade Depot, we’re more than just a workplace — we’re a team. We value energy, initiative, and collaboration. You’ll be part of a motivated group that thrives on delivering results and supporting one another.
We move fast, celebrate success, and never stop improving. If you love a challenge and want to be part of a company where you’re more than just a number, you’ll fit right in here.
Salary & Benefits
While working as a Customer Service Representative, you shall enjoy the following salary and benefits package:
- Competitive base salary with commission and bonus potential
- Full-time, stable hours in a modern CBD-based office
- Career progression and training opportunities
- Supportive team environment with excellent internal systems
- Discounts on home improvement products
- Staff wellness and engagement programs
Training & Career Growth Opportunities
At Trade Depot, your success is our priority. You’ll benefit from:
- On-the-job product and system training
- Upskilling in customer service tools and processes
- Opportunities to progress into leadership, sales, or operations roles
- Being part of a growing company with room to move and grow
Contract Details
Job Type: Full-time, permanent
Location: Auckland CBD, New Zealand
Working Hours: Monday to Friday (standard business hours)
Start Date: Immediate or negotiable
How to Apply
If you’re ready to join a fast-growing team that values energy, service, and innovation, we’d love to hear from you.
Submit your application via the Trade Depot careers page or your preferred job platform.
Learn more about us at: www.tradedepot.co.nz
Frequently Asked Questions (FAQs)
Do I need previous call centre experience to apply?
Preferred but not essential. Full training is provided for the right candidate.
Will I work set hours?
Yes, Monday to Friday with standard business hours.
Is this a fast-paced role?
Yes. You’ll need to handle multiple inquiries and tasks with efficiency.
Do you offer bonuses?
Yes. Commission and discretionary bonuses are part of the package.
Will I work with different teams?
Yes. You’ll collaborate with internal teams and external service providers.
Is there room to grow?
Absolutely. We support internal promotions and career development.
How soon will I hear back?
Shortlisted candidates are usually contacted within one week of applying.
Customer Service Jobs in New Zealand – APPLY NOW
Start your career with a company that rewards hard work and drives personal and professional growth.
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