Are you a strong communicator with excellent problem-solving skills? Do you enjoy assisting customers and being part of a professional, fast-paced team environment?
If you are customer-focused, detail-oriented, and confident handling inquiries and complaints, this could be the perfect opportunity for you.
Job Details
| Category | Details |
|---|---|
| Job Title | Customer Service Agent |
| Employer | Nestlé |
| Location | Jeddah |
| Industry | Food & Beverage Services |
| Employment Type | Full-Time |
| Work Setting | On-site |
| Department | Customer Service |
| Reports To | Call Center Supervisor |
| Start Date | As soon as possible |
About the Employer
Nestlé is the world’s largest food and beverage company, committed to unlocking the power of food to enhance quality of life for everyone, today and for generations to come.
With operations in nearly every country and headquarters in Vevey, Switzerland, Nestlé employs approximately 273,000 people globally. The company’s culture is built on respect — for individuals, diversity, communities, and the future — while delivering trusted products across all stages of life.
Position Summary
The Customer Service Agent interacts with customers to provide and process information in response to inquiries, concerns, and requests regarding products and services.
This role acts as a liaison between customers and the company, assisting with complaints, orders, billing questions, cancellations, and other service-related matters.
Key Responsibilities
As a Customer Service Agent, your responsibilities will include:
- Answering incoming calls and responding to customer inquiries in a timely and professional manner (Arabic & English)
- Providing accurate information regarding products, services, and company policies
- Resolving customer complaints effectively to ensure a positive experience
- Documenting all customer interactions accurately in the system
- Meeting or exceeding performance metrics (call handling time, customer satisfaction, resolution rates)
- Assisting with account questions, billing inquiries, orders, cancellations, and error resolution
- Participating in training and development programs to enhance skills and product knowledge
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Skills & Qualifications
To be successful in this role, candidates should have:
- High school diploma or equivalent (Associate degree preferred)
- Previous experience in a customer service or call center role
- Fluency in Arabic and English (spoken and written)
- Proficiency in computer systems and customer management software
- Strong communication and interpersonal skills
- Ability to multitask and work under pressure
- Problem-solving mindset with attention to detail
Work Environment
This role involves:
- On-site work in a professional office environment
- Handling a high volume of inbound calls
- Working in a fast-paced, performance-driven setting
- Collaborating with team members and supervisors
- Maintaining professionalism and service excellence at all times
Personal Suitability
The ideal candidate is:
- Friendly and customer-focused
- Patient and empathetic
- Reliable and punctual
- Organized and detail-oriented
- A strong team player
- Able to remain calm under pressure
Benefits
Employees enjoy:
- Full-time employment
- Professional development opportunities
- Structured training programs
- Career growth within a global organization
- Competitive compensation package
How to Apply
Interested candidates should apply through the official LinkedIn job listing or the company’s official careers portal.
Only shortlisted candidates will be contacted.
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