Hotel Receptionist Jobs in Australia

Are you a friendly, polished, and service-driven hospitality professional who enjoys creating warm, memorable experiences for every guest?

The Travel Inn Hotel—a stylish four-star boutique property located in the vibrant heart of Carlton, Melbourne—is seeking an energetic and motivated Casual Receptionist to join our Front Office team. This role is ideal for someone who thrives in a guest-facing environment, enjoys working with people, and is ready to take the next step in their hospitality career.

Position Available

The Travel Inn Hotel is currently recruiting for:

Casual Hotel Receptionist (Front Office / Guest Services)

About The Travel Inn Hotel

The Travel Inn Hotel is a well-established, boutique four-star property known for its warm hospitality, sleek accommodation, and exceptional guest service. Located moments from Lygon Street, Melbourne’s iconic dining precinct, our hotel offers a blend of comfort, convenience, and contemporary style.

Our Front Office team plays a key role in shaping the guest experience—from first interaction to final farewell. We pride ourselves on delivering friendly, professional, and efficient service within a supportive environment that promotes learning and career development.

Key Responsibilities

As a Hotel Receptionist at The Travel Inn Hotel, you will:

• Deliver outstanding customer service to all guests

• Manage check-ins, check-outs, and room assignments

• Handle guest enquiries, phone calls, and email communications

• Process reservations, modifications, cancellations, and payments

• Maintain high standards of presentation and professionalism

• Ensure accurate record-keeping and guest information handling

• Support smooth daily operations at the front desk

• Work collaboratively in a fast-paced, team-focused environment

• Uphold hotel standards for service, communication, and guest care

• Assist the Front Office Manager with administrative tasks when required

This position operates on a rotating 7-day roster, including weekends and public holidays, between 7:00am and 11:00pm.

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Required Qualifications & Skills

We are looking for candidates who bring:

• A strong customer service mindset and positive attitude

• Excellent communication skills (written and verbal)

• Strong attention to detail and high organisational ability

• Confidence multitasking during busy periods

• A professional appearance and high grooming standards

• Computer literacy; Microsoft Office experience required

• Experience with Protel Cloud is an advantage (training provided)

• A current and valid driver’s licence

Preferred but not essential:

• Previous hotel front office or reception experience

• Hospitality students or recent graduates seeking long-term career growth in hotel operations

Work Environment & Culture

At The Travel Inn Hotel, you will be part of a supportive, enthusiastic, and guest-focused team. Our work environment offers:

• A collaborative, professional hotel culture

• Opportunities to build strong guest relationships

• Career growth and on-the-job training

• A positive and respectful workplace

• A chance to develop long-term hospitality skills in a four-star setting

Salary & Benefits

As part of our Front Office team, you will receive:

• Hourly Rate: $35 – $45 per hour

• Flexible scheduling on a rotating roster

• Training and development opportunities

• Supportive and friendly workplace environment

• Experience in a reputable four-star boutique hotel

Job Details

How to Apply

If you’re passionate about hospitality and excited to create exceptional guest experiences, we encourage you to apply.

Submit your resume via the job platform or email your application directly to:

Email 

fom@travelinn.net.au

The management look forward to welcoming you to The Travel Inn team!